A change in the Ebi focus…….!

Quick update on the Cycles of inquiry so far….

Why is it a problem? – who’s involved? – where’s the power? – how will I influence those who do have the power? – where is the resistance? – what might a new process look like?…….

It’s important to say at this stage that the customer has now taken all responsibility for addressing the inaccurate info in the current process and taken action to redesign the tool (spreadsheet) that tracks progress so that it contains all the required information for each stakeholder – all done collaboratively of course – a great breakthrough.

It’s for this reason that here my Ebi took on a different form and became an initiative to reduce the resisting forces to the change.